It usually takes 8-12 weeks for your dress to be ready for delivery from the date of order placement. An express service is also available, please contact us to discuss your requirements.
Orders are dispatched only when complete and we will aim to group your items where possible to reduce delivery costs. For partial order dispatch, an additional postal charge will be incurred.
Please refer to the individual product for specific delivery information.
| UK P&P | Europe P&P | Worldwide P&P | ||
| Wedding dresses | £15 | £20 | £25 | |
| Other dresses | £10 | £15 | £20 | |
| Accessories | £5 | £10 | £15 |
The above delivery charges are for guidance only and may be subject to change without notice.
We use 1st class recorded delivery for all items posted in the UK. Most items are delivered within 2 working days from date of dispatch, although we have no control over external factors affecting our couriers.
We cannot take responsibility for delivery to PO Box addresses and cannot offer refund or replacement for any goods that are lost in transit.
We can accept orders from most overseas addresses. Please email our team at info@dressperfect.com for confirmation.
Charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.
All orders are inclusive of 20% VAT. For tax exempt territories, please send an email to info@dressperfect.com after receiving your order confirmation and you will be reimbursed this cost.
Some overseas BFPO (British Forces Post Office) addresses are entitled to VAT-free shopping. If you qualify for this, you must supply a signed letter from your company Commanding Officer before placing your order online. Regrettably we cannot refund VAT on any BFPO order after it has been completed and dispatched.
We want your shopping experience with us to be as stress-free as possible and that’s why we have an easy-to-follow returns policy. All our bridal wear is scrupulously checked to ensure it arrives at your address free of defects. If you are unsatisfied with your item, please see below for our simple 4-step returns and refund policy.
Should you find any damage or imperfections, contact our Customer Services department (customerservice@dressperfect.com) for a Return Authorisation Reference (RAR) within 7 days following receipt of item. Clearly identify the faults in as much detail as possible with accompanying photographic evidence.
If your item appears to have received shipping damage, keep the original shipping carton and we will contact the shipping company for a damage inspection report. Under these circumstances, do not return the merchandise yourself, unless otherwise instructed. A refund will only be provided once all investigations have been completed.
Return items in the protective box supplied, clearly marked “Returns”, along with your RAR and this must be received by Dress Perfect Bridal Studio within 10 days from receipt of your RAR. All merchandise must be returned at the sender’s expense. No refunds will be issued for any returns received after this period and items will be returned at the sender’s expense.
For your protection we recommend that you use an insured, recorded delivery service as we cannot offer a refund or replacement for any goods that are damaged or lost in transit.
We will issue a refund against the product acknowledged by us to be faulty, provided such faults have not been caused by your misuse, negligent handling or improper care of the goods. You can expect a refund in the same form of payment originally used for purchase within 5 days after receipt of returned goods.
Returning items without a RAR will result in your refund being subject to an administration charge of 20% of the total cost of your order. Express order charges are not refundable.
Custom designed and custom made dresses are tailored based on pre-agreed designs and measurements with the buyer. Custom designed dresses come with a guarantee of 90% likeness to the agreed design sketches. Customer provided measurements will be taken as final and where provided incorrectly, alteration charges will apply.
In the case of a refund where there are quality faults in the dress, Dress Perfect Bridal Studio retains ultimate discretion on whether a product is deemed faulty or not. Where there is a dispute over the styling and sizing of the dress, the agreed design and measurements record will be taken as final order. We cannot offer refunds for custom made dresses.
Normal cancellation policies apply.
We cannot offer an exchange or refund in the following circumstances:
Should you wish to cancel your order, you must notify us within 48 hours from placing the order, otherwise no refund is due.
A Return Authorisation Reference must be requested by email. This number is used by ourselves to process returns and should be entered on the back of the Dispatch Note. When you return any item, you must include the Return Note in your return package. Items returned without a Return Authorisation Reference will not be eligible for an exchange or refund.
All items must be returned unworn, unsoiled, undamaged and unaltered with original hanging straps, tags still attached and uncut, hangers, and protective covering where applicable. Items washed, dry cleaned, or otherwise handled are not refundable. Items returned in unacceptable physical condition (e.g. torn, stained, streaked) are not refundable. Please treat the returned item with the same care in which you received it.
Dress Perfect Bridal Studio Ltd
Suite 530
Kemp House
152 – 160 City Road
London
EC1V 2NX
